In this episode, we talk about how to handle customer feedback when we address some feedback from listener Jack. We also chat more about the corn sheller site and dive into a funk with listener Shawn. All this and more! You gotta love that.
This Week Around Late Night IM
As many of you know that follow me on Facebook, I am currently traveling from Dallas to Malaysia, and I got stuck in LAX because I missed my connection. Since I was stuck in a hotel room anyway, I decided to record this episode — and I was motivated by the main topic of handling customer feedback. This was both because I was around a lot of angry customers at the airport last night, and because I got some great feedback from listener Jack.
Listener Feedback From Jack
Here is what listener Jack had to say:
I am right along with pat flynn and hope you are to regarding constructive criticism and would hope along the lines that people do the same to me with criticism. Just an FYI, your intro is way too long, you lost me at 20 seconds I didn't even listen to your conversation with Pat Flynn. Sounded somewhat negative and brought out a negative side of Pat. Way too much fluff, get to the point of your conversation already. Bad Bill Clinton impersonation too. I can appreciate you wanting to keep things interesting, but I'm here for information. Great website though. Looks professional. Please don't take this the wrong way, just as critiquing. Good luck with your site. Wish you all the best.
I thought that was some pretty good feedback — and I want to know what you think about it. I use the opportunity to handle this feedback in the way that I think you should handle feedback in your business: with kindness and an open mind.
Corn Sheller Update
I put AdSense on the corn sheller site, and the result was not great. I report my results and explain what the problem is. It has to do with the difference between the Search Network and the Content Network
Finally, we hear about listener Shawn's funk and what I think he should do about it. Maybe that funk advice will help you. Maybe not. But either way, you get to hear the cool funk music from episode 041 again, and that's cool. The cool music is from Beau Hall and it is call No Sleep Funk.
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Episode 056 Transcript
As you know if you follow me on Facebook, I’m on my way to Malaysia – particular Kuala Lumpur and Malacca. I’m excited about that because I’m actually going to get to have a beer with a listener in Kuala Lumpur. This is something that only podcasting can do for you, it’s just amazing. I’m looking forward to that.
But I’m trapped in Los Angeles, because last night I had a situation where my aircraft had a malfunction. Rather than fly the broken aircraft, American Airlines made the really intelligent decision to give us a new plane. I appreciate them for that, because the whole flying the broken aircraft and crashing into the middle of Nevada didn’t sound good to me. So I took the option of being late to Los Angeles and missing my connection to Hong Kong.
They put me up at the Crowne Plaza hotel in LAX courtesy of American Airlines. (Thank you, American) and I’m in my hotel room, trapped here until I can catch my outbound flight to Hong Kong. I thought about how to make lemonade of this lemon, and of course the answer is record a podcast.
Theme Song Too Long?
One of the things that I wanted to cover right out of the gate was the fact that this may be the very last episode that you hear the much beloved Late Night Internet Marketing theme song at the beginning of the show, because I received some feedback and I want to run it by you guys.
What I’d like to do is share with you some constructive criticism that I got from a listener and see what you think. I’ve known for a long time that this show is about listeners. If there are no listeners the show is meaningless. As you know, I’ve always tried to be listener focused, I’ve tried to give focus on content that I think people want to hear. My philosophies for the show lead me to end up with a certain kind of show. So the question is, “Is that the kind of show that you guys want to hear?”