I have been a Clickbank customer for well over two years and probably even used Clickbank before I got interested in internet marketing without even knowing it. Clickbank is a fantastic service that I highly recommend to internet marketers that I coach, but there a few things that just simply need to be addressed.

What follows is an open letter to the management of Clickbank.com.

Dear Clickbank,

I am a happy customer of Clickbank.com. I use your service both as an affiliate promoting products from the Clickbank marketplace and as a publisher having several products listed in the marketplace myself.

As I have often pointed out to my readers at MasonWorld.com, there are many advantages to using Clickbank as a service for publishing digital products. Chief among those is the high level of customer service you provide in handling refunds, collecting taxes, tracking and promoting to affiliates, and reporting transactions through your analytics service.

In fact, with regard to those features of your services, I couldn’t be happier. I do however have a problem that I cannot for the life of me understand why you have not addressed, and that is the problem of commission theft.

Now, I’m not by any stretch of the imagination a huge Clickbank client. I know that you have many clients that are selling products on Clickbank in volumes 100 times or more higher than my small amount. But, even looking at my list of transactions from the past three months I can see an unusually high number of purchases of my products made by people with only one hop credited to their affiliate ID.

What this tells me is that people are finding my product, clearing their cookies, and purchasing the product through their own affiliate link. This is not a new problem and it’s been reported by many other bloggers over the last two years. My concern is why hasn’t Clickbank done more to solve this problem?

There are many other affiliate scripts available in the marketplace that do a better job protecting affiliates.  For example, some affiliate scripts use IP tracking in addition to cookies, some affiliate scripts enforce the first cookie as opposed to the last cookie, and some affiliate scripts allow you to obfuscate the payment vendor on the order form.

It seems very simple to me that Clickbank should be able to address this problem of commission theft by offering product sellers the option to enable new features that enforce the first cookie, add tracking in addition to cookies that would identify the referrer, and help obfuscate the fact that Clickbank is being used as a merchant.

Sadly, I can only think of one reason that Clickbank would not be working to solve this problem. That is loss of sales that come from stolen commissions.

Here’s what I mean. I think that Clickbank must believe that if they take away people’s ability to steal commissions or in effect to get an instant discount that sales will go down. After all, there must be a certain amount of people who won’t buy a $97 product, but they will buy a $97 product if they can get half of that amount back by stealing the commission. Once sales go down that will mean that Clickbank will get a reduced number of sales based fees deposited in their coffers.

Now, that may be a cynical view, and I’d love to hear from Clickbank if that’s not the case, but I can’t think of any other good reason why Clickbank wouldn’t enable features to protect affiliates.

Clickbank’s fees are already some of the higher fees in the affiliate script space in my experience, but I would be willing to pay additional amounts of fees to protect my affiliates. I know that some super affiliates are not promoting my products because they’re listed in the Clickbank marketplace. In fact, in a couple of cases I’ve had to set up special promotions directly through PayPal to satisfy super affiliates that wanted to promote my product.

So, again, Clickbank, I ask you. How many sales are you really losing? If super affiliates are refusing to promote Clickbank products, and I believe that in some cases they are, wouldn’t it make sense to go ahead and enable optional protections for those affiliates so that people could use Clickbank without having to worry about commission theft?

I just simply don’t understand. I’d appreciate a response that would help me understand why you’re dragging your feet on this important topic in the internet marketing space.

Thanks and best regards,
Mark Mason – MasonWorld.com

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