Today Garry Conn (yes Garry is back with a vengeance) reported that PepperJam is pausing it's relationship with eBay. This is a bummer for me, because I have several sites that sell eBay items through PepperJam. The issue has to do with the new click quality metrics at eBay, and I am hoping PJN will pick up eBay again in the future.
In the mean time, I just had to let you know about the great customer service experience that I had with Mandy (the eBay specialist) at PepperJam this week.
I consider myself a successful blogger and information marketer, but I have recently been working to grow my affiliate marketing business over the last few months. As you know, I believe diversification is a critical part of successful internet business, and I have several sites that are “affiliate marketing” sites. I usually choose to promote PJN offers when possible because I love the user interface and I have always gotten great customer service from PJN.
Needless to say, I was bummed when I learned that PJN would not be supporting eBay. However, I understand, and hope that they will consider picking support up again in the future as technology permits.
That is where Mandy comes in. To be honest, I was not paying attention to this whole eBay thing. Luckily, Mandy contacted me directly and warned me about the change. She even provided me with the links that I needed to sign up for EPN. She was very helpful, even though I was a tiny affiliate with a small account (compared to the CPA guys that are spending $10,000 per day with AdWords to drive traffic to PJN).
Dropping support for eBay caused me a real problem — my EPN account had expired and eBay would not renew it (for no good reason). My EPN account was canceled due to lack of use (of course, I was using PJN at that time).
Again, Mandy stepped in on my behalf, talked to EPN, and got the situation resolved. It was like magic.
She treated me like a huge customer, and I really appreciate it.
As I grow the affiliate marketing part of my business, I will always seek to promote PJN offers first. PJN has Mandy and people like her to thank for that. This is not my first positive customer experience with PepperJam, and I am sure it will not be my last.
I just wanted you to know that from my perspective Mandy and PJN get highest marks in customer service.
P.S. — if you are interested in PepperJam, you can sign up here.