LiveFyre Review

I invite you to leave a comment below and test out my newly installed LiveFyre comment system.  I think you will love it as much as I do.  I think I have finally settled on a comment system that has all the features I want.

I am totally Fyre'd Up!

OK – -bad pun stolen from LiveFyre support.  I have been struggling with what to do with comments for some time.  I want to grow readership of the blog, and I know that viral exposure to social media is one way to do that.   There are three tools out there that people use — Intense Debate, Disqus, and LiveFyre.   The first two have been around forever, but I had never heard of LiveFyre until last month.

I seriously considered Disqus for months, but I never pulled the trigger for some reason.  Not sure why — except to say that I saw several mixed reviews from people that I know.  So, I held off and messed with integrating Facebook Comments instead.

I was not happy with Facebook comments.  I really don't like the way Facebook comments remain on Facebook.  The entire reason that I run my own domain is so that I can control my own stuff.  So Facebook commenting bugs me — even though I think the social media aspect of Facebook comments is very powerful.

Then I heard Cliff Ravenscraft raving about LiveFyre.

Cliff is pretty hard core — he tests (and usually breaks) stuff.  He is a very demanding technologist.  So, when he endorsed LiveFyre, I had to take a look.

LiveFyre Review:  Key Features

Critical features that made me switch (many also present in Intense Debate and Disqus as well)

  • Cool factor is off the chart
  • Works great and easy to use
  • Comments remain in WP database
  • Excellent social media integration
  • Excellent customer support
About that last thing — their customer support is completely off the hook.

So get this — I installed LiveFyre and exposed a small bug in their installer that was specific to my googy wordpress install.  No big deal.  They knew about it already and I was able to work around it without even contacting them.  As a courtesy, I reported the bug.  Unknown to me, the fix was already in their knowledge base (I know, RTFM).

Here is the email that I got back from them in 3 minutes (yes, I said THREE minutes):

 

Amazing.  They acknowledged the ticket (the bug was already covered in a knowlege base article, by the way), checked on my install, and checked on my blog.  When they saw a problem with my Theme, they sent me the CSS edits without me even asking.   That's nuts.

So, I hope you've enjoyed my quick LiveFyre review — and I invite you to leave a comment below and test out my new LiveFyre comment system.  I think you will love it as much as I do.

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